You should be able to add pages of additional commands, or reassign buttons that were automatically populated but aren't used- when the H1000 was introduced, I was told that I couldn't do some of what I wanted, but it turned out that I could- this included adding commands to the activity startup and end, adding buttons and renaming others. IIRC, they only had five people in the company at the time and it wasn't long before they made arrangements to switch to manufacturing in Asia at a much higher scale. Dealing with them was interesting, at the beginning- if someone called for tech support, it was likely that at some point, they would talk to the guy who built the first 5000 units. I started using and installing Harmony remotes in 2003.Ĭlick to expand.They were never intended to be a professionally programmed remote but the activities could always be customized, even with the most basic one, from the beginning. I found it interesting that when I went to URC training last year, they made no jokes and URC has actually added a Help button to some models. URC used to make jokes about Harmony because they (URC) act like they invented the universal remote control but their database isn't as complete, nor do some of their tech support people care to do their job. If someone like C4 or URC buys Harmony just for the database and shuts it down, I hope someone sues their brains out. He did make it clear that the remotes will be supported WRT the warranty periods (the 2400 and Elite Pro have a longer warranties than the others) and the database will continue to be operated and codes added. They're selling more conferencing devices in a month that Harmony was selling in a year and there's almost no support needed for those. He said they have been selling more video conferencing equipment for people to communicate with their families, friends and for businesses that it became necessary to decide what should be done and since they hadn't received any offers for Harmony, they decided to shut it down. Logitech owns Harmony and they have been selling so many video conferencing devices that they needed to use all of their manufacturing capacity for those, which caused supply problems for the remotes. I spoke with the head of their digital device group a couple of months ago after I left a message for him as soon as I started to see rumors and he explained why this happened- COVID.
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